Business Reputation

1 article

A stressed customer service agent struggling with AI interfaces, symbolizing the erosion of trust due to poor automated service.

Unhappy Customers Erode Business Reputation and Systemic Trust

Melanie Cooley spent an extra $50 and was off her medication for two weeks due to a delayed prescription delivery, a stark example of how poor customer service now carries life-altering consequences,

Nathaniel Brooks·June 21, 2026